Feedback from previous guests about their experience.
72%
liked the hotel and would stay again
7.2/10
Very good
Rooms
7.2
Location
7.9
Service
8.9
Dining
5.2
Guest reviews
7.2/10
based on 10 reviews
8.3
8.3/10based on 6798 reviews
Roy
United Kingdom,
October
2024
7.0/10
I stayed at this hotel and while I loved the cleanliness and the comfy rooms, I was slightly let down by the dining options which didn't quite meet my expectations. The location was great for getting around, being close to the train station and Haneda airport, but it might require some extra travel costs. Overall, it provided good value for the price I paid, but it's not perfect.
Rooms
7.0
The rooms were clean and super comfortable, though the 'sea view' wasn't quite what I expected based on the website images.
Service
9.0
The staff were incredibly polite and helpful throughout my stay.
Location
8.0
The hotel is very close to Haneda airport and conveniently located near the train station, making travel easy, though it may involve some extra charges.
Dining
5.0
The dining was not that great, especially considering the extra cost per person.
Facilities
6.0
The hotel had decent facilities, but I didn't find anything particularly notable.
James
United Kingdom,
August
2024
7.8/10
I had a pretty good stay at this hotel. The location is superb, being very close to Haneda airport, which made my travel super convenient. The rooms were clean and comfortable, making it a pleasant place to relax. However, the dining options weren't great for the price I paid. Overall, it's decent value for money, but the food could definitely improve.
Rooms
8.0
The rooms were clean and super comfortable, which was definitely a plus.
Service
9.0
The staff were nice and have provided a friendly service, always helpful and polite.
Location
10.0
The location is convenient, very close to Haneda airport and easy to get to-and-from Shinagawa station.
Dining
5.0
The dining experience wasn't that great even though I paid extra for it per person.
Facilities
7.0
The hotel had decent facilities, but nothing stood out as exceptional.
Charles
United States,
August
2024
7.4/10
I stayed at this hotel and found it to be quite convenient, especially with its proximity to Haneda airport. The rooms were clean and comfortable, though the sea view didn't quite match my expectations. The staff was friendly and helpful, which made my stay pleasant. However, I felt that the dining experience left something to be desired, especially for the price paid. Overall, it’s a decent choice if you're willing to pay a bit more for the location and amenities.
Rooms
7.0
The rooms were clean and super comfortable, but the view wasn't quite what I expected based on the images online.
Service
9.0
The staff were efficient and quite helpful throughout my stay.
Location
8.0
The hotel is very close to Haneda airport, making it a convenient choice for travelers.
Dining
5.0
I found the dining experience to be a bit lacking even though we paid extra for it.
Facilities
8.0
The hotel amenities were decent and well-maintained, which added to the overall comfort.
Marilyn
United States,
August
2024
7.2/10
The hotel offers a really spacious and comfortable room, although the view didn’t quite match what I expected from the website. The staff was incredibly helpful and friendly, which made my stay enjoyable. However, I found the dining experience to be lacking despite it being good. The location is decent, though it requires a bit of extra travel to get to key spots.
Rooms
7.0
The room was spacious and comfortable, but the promised sea view didn't quite meet my expectations.
Service
9.0
The staff were efficient, polite, and very helpful, which really enhanced my experience.
Location
7.0
The location is convenient, with two different stations nearby, but it requires extra charges for transport to main attractions.
Dining
6.0
The dining was good, but it wasn't exceptional given the extra cost we paid.
Facilities
7.0
The hotel facilities were decent, though nothing particularly stood out.
William
United States,
August
2024
7.0/10
I had a mixed experience at this hotel. On the plus side, the rooms were clean and modern, and the staff was very friendly, making my stay comfortable. However, the promised sea view was a letdown, and the dining options didn't quite meet my expectations, especially for the price I paid. The location was decent, though not ideal for easy access to entertainment.
Rooms
7.0
The rooms were clean and new, which was definitely a plus, but I was disappointed that it wasn't quite a sea view as advertised.
Service
9.0
The staff were efficient, quite helpful, and polite, providing a friendly service throughout my stay.
Location
7.0
The location is not bad, especially if you can afford the extra charges for the Rinkai Line or taxi rides, and it's very close to Haneda airport.
Dining
5.0
Dining was a bit of a letdown; I felt it wasn't that great even though we paid extra for it per person.
Facilities
7.0
While I didn't use many facilities, the overall amenities were decent and added a bit of comfort to my stay.
Charles
United Kingdom,
July
2024
6.6/10
I had a mixed experience at this hotel. The location is convenient as it’s really close to Haneda airport, which was a huge plus for me. The rooms were clean, but they didn’t quite match the sea view I expected. The staff were really friendly and helpful throughout my stay, making things more pleasant. However, dining options left a lot to be desired, especially for the price, and I wish there were better choices available.
Rooms
6.0
The rooms were clean, but the view didn’t meet my expectations and was not as depicted on the website.
Service
8.0
The staff were very helpful and polite, providing a friendly service that enhanced my stay.
Location
7.0
The hotel is conveniently located near Haneda airport, but it's not very close to entertainment districts.
Dining
5.0
The dining experience was disappointing; it wasn't that great, especially since we paid extra for it per person.
Facilities
7.0
Facilities were decent but did not exceed my expectations.
Ray
United States,
June
2024
7.2/10
The hotel had a lot of positives, like being super clean and comfortable, plus the staff were really friendly and helpful. That said, the room view didn’t quite match my expectations, and the dining experience left something to be desired. The location is convenient, especially for getting to Haneda airport, but the limited breakfast options and the extra costs for amenities were a bit disappointing.
Rooms
7.0
The room was clean and super comfortable, although it didn’t quite offer the sea view I was hoping for, which was a bit of a letdown.
Service
9.0
The staff were nice and provided a friendly, helpful service throughout my stay.
Location
8.0
The hotel is very close to Haneda airport and on the Rinkai Line, making it convenient for travel. However, it might require additional charges for transport, depending on your plans.
Dining
5.0
The dining experience wasn't that great, especially considering we paid extra for it, which was quite disappointing.
Facilities
7.0
I didn’t have much time to explore the facilities, but the hotel appeared to be well-maintained and modern.
Andrew
United States,
May
2024
7.2/10
I had a pretty good stay at the hotel, which is conveniently close to Haneda airport and offers a comfortable atmosphere overall. The rooms were spacious and clean, and the staff were friendly and helpful. However, the dining experience didn't meet my expectations, and while the location is decent, it does come with added transport costs. Overall, it's a good value for the price, but there are some areas that could use improvement.
Rooms
7.0
The rooms were spacious, clean, and super comfortable, but the view was not quite what I expected from the pictures online.
Service
9.0
The staff were very friendly and efficient, always ready to help out with my requests.
Location
8.0
The hotel is very close to Haneda airport, which is convenient, but the extra charges for transport can be a bit much.
Dining
5.0
The dining experience wasn't that great, even though we paid extra for the meals, as the quality did not meet my expectations.
Facilities
7.0
The facilities were nice, but I felt like some amenities could use a refresh.
Stephen
United Kingdom,
May
2024
7.4/10
The hotel is conveniently located close to Haneda airport and has easy access to the Rinkai Line, which is great for getting around. While the rooms are spacious and comfortable, I was a bit let down that the view wasn't as promised in the pictures. The service from the staff was absolutely friendly and helpful, which made my stay more pleasant. However, the dining experience was not worth the extra cost, leaving me a bit disappointed.
Rooms
7.0
The rooms were spacious, clean, and comfortable, but the view didn't match what was shown in the images on the website.
Service
9.0
The staff were very helpful and polite, providing friendly service throughout my stay.
Location
9.0
The hotel is in a convenient location, very close to Haneda airport and on the Rinkai Line, making it easy to explore Shibuya and Shinjuku.
Dining
5.0
Dining wasn't that great despite the extra cost, which was a disappointment.
Facilities
7.0
Facilities appeared well-maintained, but I didn't get a chance to use them much.
Alex
United Kingdom,
May
2024
7.8/10
I had a really nice stay at this hotel. The rooms were spacious, comfortable, and had a great view, which I loved. The staff was warm and polite, providing excellent service throughout my stay. On the downside, while the location had its perks, it can get a bit pricey to get around since it’s not super close to major transport options. Overall, I felt it was good value for money, but improvements could be made to the dining options.
Rooms
9.0
The rooms were spacious, clean, and super comfortable, with a lovely view that added to the experience.
Service
9.0
The staff were very helpful and polite, ensuring that my stay was enjoyable.
Location
7.0
Although the location is convenient with nearby stations, the extra charges for transport can add up, especially for those not used to the area.
Dining
6.0
While the meals I had were decent, I felt that the dining experience could have been better given the extra cost per person.
Facilities
8.0
The hotel had solid facilities that catered to most needs and looked well-maintained.
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